Have Done. Will Do. The Back Stories

At Cartus, our more than 60 years in the business, moving thousands of employees in 185 countries, has given us the experience to handle any situation. Take a look at the stories below and see how our “Have Done, Will Do” approach has translated into customized solutions that meet the unique needs of our clients and their transferring employees around the world. 

Innovative Intern Program Delivers Savings for HR


Working with a fast moving, innovative retail company means things are never dull. With talent acquisition a key strategic initiative, one of the areas the client was focused on was their intern program. Cartus recommendations resulted in $300,000 savings annually. Read | Download

Case-Study-Billion-Dollars-thumb-820x460px.pngIf We Had a Billion Dollars

Cost control is a significant focus in many clients’ relocation programs, so when a long-term client stated a new goal to “save a billion bucks,” we partnered with them to generate a variety of savings through changes to their policies. Read | WatchDownload

Reinventing-plain.pngReinventing a Relocation Program to Save Costs

Finding ways to reduce relocation costs can make or break a company’s program. When a Cartus client of 18 years found itself facing tremendous pressure to drive down costs, Cartus demonstrated what being the most trusted guide in the industry can accomplish. Read | Download

Harmony-plain.jpgRelocating in Harmony

An employee relocating back to Shanghai had high reverence for one well-established China tradition, and it was one that made house hunting a unique challenge. Read | WatchDownload


Warm-Hearts-nostamp.jpgWarm Hearts at Cold Lake

Stellar customer service is more than just checking off a list of to-do items. For two families from Kazakhstan, Cartus showed what it means to go above and beyond the call of duty, knitting a support chain that included a dedicated team of Cartus consultants and on-the-ground members of Cartus’ global supplier network. Read | WatchDownload

tuition-plain.jpgCaring and Customization for Continuing Education

When one client committed to helping a large number of their displaced employees get training that would help them get new jobs, they needed empathetic, thorough administration of a unique training program. Read | Download

reporting_for_duty-plain.jpgReporting for Duty

When a complex, multinational client had an exceptionally tight timeframe for a demanding reporting request, involving years of data that had been mishandled by their previous supplier, Cartus delivered. Read | Download

bulldog.pngFrom Russia, with Love

When a Russian assignee accepted a job in Switzerland, there was no doubt that her beloved companion would be relocating with her. It wasn’t going to be easy to arrange, because her significant pet was a slightly plump bulldog with some breathing issues. Read | WatchDownload

intercultural2-plain.jpgGive the People What They Want – As Well As What They Need!

When transferring to a foreign country, the odds of an assignee’s success are greatly improved with cross cultural training. The way that training is provided, however, can vary in both style and in cost. Read | Download

baby-on-plane.pngAn Unusual Carry-On

When a senior executive was asked to relocate to Asia, he and his wife were eager to accept the assignment. A key requirement for the family: shipping one and a half months’ worth of frozen breast milk for their new baby. Read | Download

girl-with-baby.pngAll in the Family

Five-bedroom properties are rare in Paris, but that’s just what one assignee needed for a complex relocation, since eight people would be accompanying him on his move! Read | WatchDownload


school.pngGetting an Education on Education

Significant differences in UK school fees were making budgets difficult for one company. They needed consistency, but were reluctant to reduce support in a critical area of importance. How did they address the issue? Read | WatchDownload

korea.pngMaking the Unfamiliar Feel Like Home for a Group Move

When a client faced a group move to an unfamiliar location in Asia, we developed support initiatives designed to make the new location feel like home. Read | WatchDownload

goat.pngRelocating Got Your Goat?

Cartus client services manager, Daedra, was up against quite a challenge when she found herself responsible for a family’s relocation to the Houston area. In addition to meeting the long-term needs of her transferring employee, his wife and their children, she also needed to find temporary housing that could accommodate their goat. Read | WatchDownload

Angola-nostamp.jpgFrom Texas to Africa: Crossing the Language Barrier

When the regional president of a Texas-based oil company needed to relocate from Houston to the South African country of Angola, he faced a considerable challenge. The team’s solution: create a highly customized and culture-focused hands-on immersion program for the executive, with a diverse and strategic array of tools at his disposal. Read | WatchDownload

implementation-multiple-regions-plain-web.jpgThe Sun Never Sets on a Global Implementation

Each relocation program implementation is unique, and requires a customized communication and workflow plan to ensure success. But when our team was faced with a global, multi-regional implementation, with a short timeline, and stakeholders across regions providing feedback and signoff, that’s when superior planning is really important. Read | WatchDownload

Going-above-and-beyond-plain-web.jpgGoing Above and Beyond to Ensure Relocation Best Practices

During a complex implementation of a new engagement, Manager Myles found an issue with a client’s gross-up methodology that posed compliance risks. Since changes to their procedures would inflate costs, he also found alternate ways to control them. Read | Download

empowered-women-plain-web.jpgTraining Women's Sights on Leadership

When a client wanted to support the career growth of the female graduate talent it attracted, our Intercultural and Language Solutions Director, Jenny, customized a program, knowing the most effective advocates for change would be the women themselves. Read | WatchDownload


For additional stories, visit the case studies area of our Resource Hub.