Caring and Customization Beyond Relocation

Posted by: Michele Brescia, Account Director, Global Owner

Actor Christian Bale once said about empathy, “It's got to do with putting yourself in other people's shoes and seeing how far you can come to truly understand them.” Having recently assisted a client in developing and integrating a particularly sensitive program for former employees, I see that the ability to deliver on our services in an empathetic manner is just as important as the service itself.

An Unusual Request

Knowing how we have demonstrated caring and empathetic service when managing moves for their employees, a long-time Cartus client came to us with an unusual, but thoughtful request. They asked us to create a tuition reimbursement program for employees who have been, or might be, laid off. Anyone who knows someone who has been laid off, or has been laid off personally, has a profound appreciation of how difficult such a situation can be, especially with respect to finances. Knowing this, and knowing that the client company wanted to help people out during such a time, moved me to join the team charged with developing and implementing the program.

All in a Day’s Work

Tackling this task required us to manage, and leverage, many connections and resources—working with the client and an outplacement firm to create an authorization process and define program requirements. Just as critical in my mind, however, has been the human element our team has brought to the equation by ensuring the program is managed and delivered with sensitivity, compassion, and respect.

We work with our clients to explore their business goals, global mobility strategies, and challenges. But when unique situations come up, even when they are outside of the relocation arena, Cartus is ready to jump in and lend a hand. Do your employees receive the same amount of care and consideration? Watch our short video for the whole story, and learn more about how Cartus is changing the way you look at relocation by visiting the “Have Done, Will Do” area of our website.