September 14, 2022

Mobility Matters, Episode 5: "What's Happening in the Household Goods Arena?"

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Sep

14

Mobility Matters, Episode 5: "What's Happening in the Household Goods Arena?"

The latest episode of Cartus’ Mobility Matters podcast, “What’s Happening in the Household Goods Arena?” is available now on all leading podcast subscriber platforms. The episode is led by Dan Gerlich, Director, Global Talent Mobility, Cartus, and Tom Lacey, Director, Supply Chain Management, Cartus, who welcome two of our valued supplier partners and industry experts, Barry Schellenberg, President and COO of Atlas Van Lines and Derek Duffy, President of Armstrong Moving.

The episode deep dives into the world of household goods in both the U.S. Domestic and International spaces, exploring how the pandemic has permanently impacted the industry, the current challenges faced, and ways organizations can overcome such hurdles. Our experts also share their hopes for the future of household goods, including the current focus on sustainability.


Following are a couple of excerpts from the podcast, to give you a flavor of what was discussed:

Barry Schellenberg, President and COO of Atlas Van Lines on how to achieve a successful household goods process: “Ideally, we need to be connected and work closely with our customers in order to be good partners, so that both sides are aware of the challenges and objectives. Ultimately, the only way that happens is if we plan and set expectations ahead of time, so that everyone understands what the process is going to be and the time in which it’s going to take. That way, if something does change, at least both sides remain aligned on what the task is in terms of labor and transportation requirements, and what we can deliver. That makes for a very seamless transition.”

Derek Duffy, President of Armstrong Moving: “The capacity issues on the international side also exist. It’s quite challenging to meet the expectations of customers in terms of when we set their packing dates, pickup dates, and also the delivery dates. They often have a planned schedule of when they expect to relocate with their family but then when they’re connected with us, the reality doesn’t always meet their expectations. This can be challenging but through clear communication and advanced planning, we usually achieve a happy medium.”


Listen to the podcast now

 

Guest biographies: 

Podcast blog guest photos2.jpgBarry Schellenberg 

Barry Schellenberg is President and COO of Atlas® Van Lines, where he is tasked with leading the Atlas Van Lines household goods division in the U.S. As a seasoned professional with more than 30 years’ experience in operations, supply chain management and logistics, Barry is a proven leader in strategic alignment and growth techniques, taking a client-focused mindset in order to recognize operational and financial efficiencies. Barry takes pride in nurturing customer confidence and delivering quality services as a respected value provider and partner.  

 

Podcast blog guest photos.jpgDerek Duffy 

Derek began his career at Armstrong Moving in 1990 as a summer student, working in the operations department, moving to a sales role after he left university. In 2020, Derek, along with his business partner, purchased Armstrong Moving. He was elected to the FIDI Board of Directors in March 2018 (the world’s largest global alliance of international moving and relocation companies) and is set to become President of FIDI in 2023. He is also a lead trainer for the FIDI Academy. Derek resides in Toronto. In his spare time he is the personal Uber driver for his two children’s sports activities.   

 

Podcast blog guest photos3.jpgDan Gerlich 
Since joining Cartus in 2003, Dan has worked in both international and domestic operations, demonstrating a high level of skill in managing complex client engagements. Dan has served on many projects over his tenure with the company that have focused on efficiency, process improvement, and enhancing the customer and client experience, as well as leading multiple clients through large headquarter relocations.    

 

Podcast blog guest photos4.jpgTom Lacey 

Tom is Cartus' Supply Chain Director, with more than 20 years’ experience in the corporate relocation industry, along with accounting and finance experience. He manages Cartus’ domestic and international household goods networks. 

 

 


If you enjoyed this episode, be sure to learn more at www.cartus.com/podcast or subscribe through your preferred podcast provider by searching for “Cartus Mobility Matters.”

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Louise Koncowski

About Louise

Based in our Swindon office, Louise has been a member of the global marketing team for over 10 years, working with internal and external stakeholders to deliver key messages. She has experience in marketing, communications, and content development, focusing primarily on the EMEA and APAC regions.

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