whether moving across town or across the country, we offer a full suite of intra-country relocation solutions
Working with Cartus as a trusted guide allows you and your employees to focus on your core business while taking advantage of our global experience, investment in technology, and relationships with the best networks in the world.
Available across the globe and around the clock, our experts become an extension of your team. Your relocating employees receive personalized assistance through a single point of accountability—their Cartus consultant—guiding them every step of the way, minimizing stress, and enabling them to remain productive during their move. Your Cartus account manager partners with your HR and mobility team to oversee all program management, provide consultative policy advice, and deliver industry-exclusive thought leadership to simplify your job, optimize your results, and enhance the employee experience
The Cartus team is always responsive and looks for innovative ways to meet our needs. They are resourceful and partner at all levels to ensure our employees are safe and have a positive experience.
THE BOEING COMPANY
Michael Clark | Senior Manager, Relocations and Assignments
services with a smile :-) domestic relocation
distributed workforce solutions
Facing an increasingly complex workplace, HR and mobility managers must take on new obstacles and navigate within ever-changing regulations that can be challenging to track. Through our end-to-end service delivery and automated, cloud-based solution, Cartus manages your organization’s distributed workforces and extended business travelers to identify permanent establishment, immigration, payroll, and other compliance risks.
This solution combines white-glove service and in-depth policy expertise and analysis with innovative technology for a holistic approach to managing relocation, tax, and compliance risks while offering:
Data collation and analytics
Solution design and implementation
Risk assessment and reporting
Program impact analysis and process refinement
creating value for clients From data collection to risk determination to program impact analysis, Cartus manages the wing-to-wing process so clients and their employees can focus on their core work and avoid a lengthy learning curve. This solution provides best-in-class technology and, when combined with Cartus’ service excellence, is unparalleled in the market.
With this new solution, Cartus supports clients with the following:
Identifying employee footprint and travel activity
Calculation of international and domestic withholding apportionment
City jurisdiction reporting to identify tax liability reduction opportunities
Managing permanent establishment
Comprehensive reporting and analysis
After assessing different compliance automation solutions in the marketplace, we recognized that Topia Compass was far and away the best match for our clients. Together, we believe we can help clients seamlessly yet confidently mitigate the risks of business travel and a distributed workforce while maximizing the many benefits for sustained business growth, talent retention, and strategic agility.
Cartus Executive SVP, Global Talent Mobility, EMEA & APAC
household goods moving services
Cartus’ approach to domestic household goods shipping management leverages our volume with the major van lines and leading independent carriers. These relationships provide a mutually beneficial relationship in which our movers agree to aggressive rates and terms.Cartus Household Goods services offer:
First-in-line service from the best drivers
Preferred scheduling during peak season times
Transit-time commitments to reduce expenses associated with interim housing costs
Our approach creates guaranteed capacity for Cartus move volume any time of year.
For domestic U.S., intra-Canada, and Canadian cross-border moves, vehicles may be booked on an open or enclosed transport carrier, depending on client policy. For security, each vehicle is locked with wheel boots and, depending on the make/model, may also be chained by tow hooks. If access to the destination residence is restricted or not conducive to loading directly to a car carrier or van, vehicles may be picked up via flatbed service and transported to a facility for safe loading.
We offer services that meet pet owners' potential needs, including consultation, door-to-door transportation, securing import permits, insurance, and making arrangements for quarantine.
Our commitment to safely handling your employee’s household goods begins with packing. Suppliers must adhere to established standards, and they must measure claim results with each provider every month to ensure a quality employee experience while minimizing claims.
MicroMove small shipment solutions
We introduced the MicroMove program for the U.S. Domestic market as an industry-exclusive solution. MicroMove offers:
Faster transit times
Exact day delivery for customers with smaller shipments
Potential translation of cost savings to clients
A local destination services provider (DSP) conducts a pre-arrival phone consultation and provides a face-to-face review of customized area information regarding housing, cost of living, schooling, local climate, and area-specific highlights. The DSP also coordinates an accompanied familiarization tour and area overview to include areas of interest and neighborhoods, school system /options, viewings of example housing options, recreation, shopping, commuting, and transportation.
Cartus coordinates airport pickup with a limo/car driver to transport the relocating employee (and family) to temporary housing (or hotel).
buyer value option program (US only)
This program—a cost-effective alternative to a full home buyout program—takes advantage of the relocating employee’s ability and motivation to find a buyer and provides our clients with additional tax protection.
To help your organization and your candidates make an informed decision about the impact of relocation before an offer of employment, our Web management tool is customized to your policy benefits. The tool allows for the calculation of financial considerations, streamlines the process to convert candidates to employees, generates a candidate-specific benefits summary to accompany offer letters, and allows for customized third-party recruiter access to authorize candidate files.
car rental and insurance assistance
A full-service, low-cost car rental program through ReadyDrive helps relocating employees acquire vehicles for 30 days or more in the United States or Canada.
Cartus oversees the home closing, reimburses your employee for all allowable expenses, and invoices the client.
cost estimator and budget tool
This customized self-service tool reports on actual cost data per move versus the estimate. You can create a budget on a move to track the budget vs. actual costs. Estimates are prepared based on historical expenses for policy or move type.
executive support services (premier executive advantage)
The Cartus Executive Advantage offering is a fully customizable program for your VIPs supported by a dedicated team available 24/7. Cartus’ Premier Executive team is comprised of our most tenured and accomplished consultants. With an average of 20 years of relocation experience and focus on executive moves, this elite team manages every relocation consideration for your VIP while meticulously considering your culture and the executive’s one-of-a-kind needs and family situation. Because of their extensive experience solving complex relocation challenges, your executive’s consultant anticipates needs, proactively manages expectations, and has the autonomy to move things forward to keep your executive fully productive in their new role. This allows the consultant to review and determine the best course of action to ensure a smooth transition and the elimination of roadblocks.
Understanding the demands and busy schedule of your executive, the consultant works to alleviate administrative burdens by assisting with the completion of required documents and expense reports, working with the executive’s administrative assistant, as well as their spouse/partner, to manage critical elements of the move.
Behind the scenes, the executive consultant manages every level of detail and constantly communicates with internal teams and our supplier partners. They manage the flow of information through Cartus and significantly reduce multiple touchpoints for the executive.
The consultant is available 24/7/365 and, most importantly, at the convenience of your executive. This access is not limited to the consultant. Our internal support teams and supplier partners are also accessible 24/7/365, as everyone understands the urgency needed to support this level of move and the criticality of getting things done when the executive needs them completed.
expense management / administration
Cartus’ Expense Management services reduce client administrative burdens without reducing client financial or operational control. Cartus provides comprehensive expense administration, including compliance audits, tax reporting, and management reporting. Multiple oversight checkpoints within Cartus’ expense management and reporting system provide accurate and clean data.
Providing timely and efficient expense management services is a significant differentiator for Cartus. We ensure that your employees are paid quickly and correctly in accordance with your program’s guidelines.
Cartus has developed a fully integrated global relocation accounting system to serve hundreds of clients, processing between $2-4 billion in annual disbursements. Our staff can audit receipts in many languages and currencies and support your specific policies and exception management procedures.
Not only do we provide timely, accurate service, but we also work to make the process easy for your transferring employees. Your employees can submit expense reports in hard copy or via their device of choice for speedy payment within two business days.
The team has done a great job learning our program and has quickly learned how we like to manage the program to ensure a best-in-class experience for our employees while looking to control costs. Thank you for all your efforts.
TEXTRON | US Relocation Program Manager
Cartus has decades of experience supporting the unique compliance considerations for government agencies and contractors, including a thorough understanding of the requirements involved in identifying, segregating, and reporting unallowable relocation costs. Cartus will ensure the correct application of the FAR Part 31 Cost Principles on relocation expenses (FAR 31.205-35) and travel expenses (FAR 31.205-46)
Our Government Contract Cost Accounting Compliance Program includes:
Independent audits by an outside audit firm to ensure our staff is applying proper coding to allowable expenses
Clarification and interpretation of FAR
Comprehensive employee training program for relocation accounting analysts
Real-time support through the issuance of regulatory updates and allowability position papers
As a government contractor, Cartus understands the challenges of contract compliance and the importance of administering all programs according to the statement of work within the awarded contract. To manage adherence to compliance guidelines, the implementation contains a customized format that includes a thorough review for confirmation of processes, resources, policy interpretation, and required reporting parameters. Automated milestones, checkpoints, and transparent reporting are established to ensure procedures are adhered to and cross-referenced with current regulations. This is a standardized part of Cartus’ implementation and is customized specifically to the government-contracting needs of each client.
home finding/purchase assistance
Relocating employees receive professional counseling and management from their personal Cartus consultant and broker network agent to assist in the overall home-finding and settling-in process.
home sale assistance
Cartus offers a variety of approaches to help your assignees successfully market and sell their departure properties. Available programs vary by country and local regulations but may include marketing assistance and home buyout programs.
lump sum support
For eligible employees, we are excited to introduce Cartus Connect—powered by MoveEasy. Cartus Connect is a full-service, turnkey solution that combines a comprehensive move and home management service with Cartus in-house services and partners to create a high-end experience for U.S. domestic transferees and international transferees relocating to the U.S. For life. Learn more at Cartus Connect
For other employees, Cartus integrates your lump sum benefits directly into our system, configuring each policy and program type to permit accurate calculation of each allowance. Cartus monitors and authorizes the lump sums as employees become eligible for these benefits. We can either disburse the funds on behalf of the company, or the information can be sent to your payroll department via electronic interface for payment to your employee. We retain all data for reporting purposes.
By making the disbursement, Cartus ensures the availability of funds to your employees when cash flow becomes a challenge during the relocation process. Lump sum payments can be issued within 24 hours of eligibility. If the allowance is not eligible for gross-up, Cartus withholds estimated taxes for the disbursement to eliminate any negative impact on your employee’s paycheck when the wages are reported to payroll.
Cartus offers a 90-day Marketing Assistance and Closing Services program that gives assignees a marketing strategy and provides personal assistance in listing and selling the departure home.
Fast, simple, cost-effective mortgage assistance is available from Guaranteed Rate Affinity, which provides individualized support for all aspects of your relocating employee’s home financing needs.
A Cartus consultant acts as the single point of coordination to provide an ongoing, comprehensive explanation and interpretation of the benefits offered to your employees defined by your policy. In addition, the consultant provides proactive guidance in coordinating all available provisions. We offer six months of telephone support through our local destination services providers (DSPs) to assist during settling-in—e.g., explaining bills, providing information on contractors, following up on move-in needs, etc.
I am so appreciative of my Cartus team and all the work we have done together over the past year. I can't say enough good things about the account management team, the consultants, and all the people who support our account. The communication, the execution, the program management—all excellent!
RAYTHEON TECHNOLOGIES | Director, Total Rewards
As part of pre-decision counseling, Cartus consultants explain how the relocation process would work and assist with agent selection Throughout the entire process, the consultant helps with home marketing to strategize on home price and creative ideas to market the property and maximize the potential equity in your home.
Pre-decision services also include:
Area Orientation Tour to familiarize you with your new community
Cost of Living Analysis to ensure that cost comparisons are appropriate for the job and housing type
Cost of Move Estimate based on employer-specific data for policy and move types
Counseling (Pre-transfer) to give your transferee all the relevant policy information and guidance they need
Destination Information on communities, schools, area amenities, and recent home sales through our transferee portal
Expense Management tracking and management reporting capabilities to accommodate electronic interfaces with your accounting and accounts payable systems
Mortgage Pre-qualification to offer access to fast, simple, high-quality, individualized mortgage assistance
Spouse/Partner Assistance for complete career counseling and labor market research for the relocating spouse, partner, or family
Pre-decision Appraisal/Broker’s Market Analysis to enable informed decisions about the proposed relocation
Occupied and Vacant Home programs are expertly designed to provide your relocating employees with the peace of mind that their homes are properly maintained while on international assignment.
Our nationwide rental assistance program helps find the best rental quickly, allows for varying levels of services and fees and minimizes interim living expenses. A rental provider assists in identifying a rental property and provides information on local lease customs for the area. We offer full-day, half-day, and candidate tour options and customized group move programs.
A local DSP provides accompanied assistance with customized settling-in tasks such as public transportation orientation, adult education, furniture lease/purchase, utility connection, and healthcare facilities.
short sale counseling
With this service, employees can negotiate a sale with the best chance of gaining lender approval to forgive a portion of the loan.
spouse/partner career transition assistance
We work with the leading global career management services providers to provide complete career counseling and labor market research for the relocating spouse, partner, or family.
Cartus offers various tax services, including access to annual tax books, pre-move tax consulting, group move employee tax meetings, and tax return preparation are offered through our partnership with Ineo, LLC.
To find suitable accommodations throughout the United States and Canada, Cartus’ Temporary Living program addresses specific client and employee needs through our alliances with our worldwide network of providers. Additionally, our program offers more property choices for transferees and better cost control for our clients. Under 30-day stays are also accommodated through a unique network of extended-stay hotels that includes a variety of lodging choices.
Cartus will tailor a solution for each individual employee. All temporary living partners have been carefully selected to meet Cartus’ stringent performance standards and to provide exceptional service to your employees. Our suppliers understand the importance of providing excellent performance, and all network members are monitored closely to ensure that your employees receive exceptional service and satisfaction.
Our service assists relocating employees on temporary domestic assignments with managing the financial details of renting a home in the United States, including monthly rent payments and reimbursement for ongoing utility payments.
Check out a few of the innovative, in-house solutions we offer to help our clients and their relocating employees address som