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program design + optimization

policy consulting and benchmarking, ongoing process and program improvement, innovative technology and data analytics

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Working with Cartus as a trusted guide allows you and your employees to focus on your core business while taking advantage of our global experience, investment in technology, and relationships with the best networks in the world. 

Available across the globe and around the clock, our experts become an extension of your team. Your relocating employees receive personalized assistance through a single point of accountability—their Cartus consultant—guiding them every step of the way, minimizing stress, and enabling them to remain productive during their move. Your Cartus account manager partners with your HR and mobility team to oversee all program management, provide consultative policy advice, and deliver industry-exclusive thought leadership to simplify your job, optimize your results, and enhance the employee experience

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The Cartus team is always responsive and looks for innovative ways to meet our needs. They are resourceful and partner at all levels to ensure our employees are safe and have a positive experience. 

THE BOEING COMPANY

Michael Clark | Senior Manager, Relocations and Assignments

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services with a smile :-) program design + optimization

For more than 40 years, Cartus Consulting has guided organizations of all sizes to the best solutions in global mobility. We understand that mobility is not just the logistics of transferring people and finding housing; it is also a high-value business decision critical to long-term growth and talent retention. Our clients rely on us as a trusted and expert partner for guidance with today’s mobility and policy/program challenges. Cartus Consulting is a global practice offering on-the-ground support around the world. Our primary areas of expertise are employee mobility policy and wing-to-wing program design, group move consulting and logistics, and the development of customized virtual resource centers.

employee mobility policy and program design

Cartus identifies and solves strategic mobility challenges, working with clients to create new mobility programs or revitalize existing ones. We also work with clients looking for a policy check-up to ensure they use cost-effective, diversity- and equity-focused, and competitive relocation benefits that meet and exceed their talent's expectations and their organization's retention goals. With a wealth of industry experience, Cartus facilitates policy and program recommendations for any situation.

group moves and m&a consulting

Cartus’ expertise, resources, and flexibility support group moves and mergers and acquisitions for any population size, either within a country or across borders. Maintaining the highest level of confidentiality, we provide expert guidance during this critical, sensitive time to help our clients achieve retention targets and meet deadlines while providing their diverse talent with an exceptional, equitable, and personalized experience.

virtual resource centers

Our comprehensive Web-based product supports recruiting candidates into a client’s organization, including into challenging or high-cost locations. Cartus Virtual Resource Centers are intuitive and provide a 24/7 resource for employees and their families as they make this critical decision to relocate. These sites are inclusive, fun, easy to navigate, and can include worksite details, destination information (housing, education, etc.), program documentation, and FAQs.

Facing an increasingly complex workplace, HR and mobility managers must take on new obstacles and navigate within ever-changing regulations that can be challenging to track. Through our end-to-end service delivery and automated, cloud-based solution, Cartus manages your organization’s distributed workforces and extended business travelers to identify permanent establishment, immigration, payroll, and other compliance risks.

This solution combines white-glove service and in-depth policy expertise and analysis with innovative technology for a holistic approach to managing relocation, tax, and compliance risks while offering:

  • Data collation and analytics

  • Solution design and implementation

  • Risk assessment and reporting

  • Program impact analysis and process refinement

From data collection to risk determination to program impact analysis, Cartus manages the wing-to-wing process so clients and their employees can focus on their core work and avoid a lengthy learning curve. This solution provides best-in-class technology and, when combined with Cartus’ service excellence, is unparalleled in the market.

With this new solution, Cartus supports clients with the following:

  • Identifying employee footprint and travel activity

  • Calculation of international and domestic withholding apportionment

  • City jurisdiction reporting to identify tax liability reduction opportunities

  • Managing permanent establishment

  • Schengen compliance

  • Pre-trip immigration and tax assessments

  • Immigration fulfillment

  • Comprehensive reporting and analysis

  • Automation of requests, reviews, approvals, and management of remote workers

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After assessing different compliance automation solutions in the marketplace, we recognized that Topia Compass was far and away the best match for our clients. Together, we believe we can help clients seamlessly yet confidently mitigate the risks of business travel and a distributed workforce while maximizing the many benefits for sustained business growth, talent retention, and strategic agility.

DAVID PASCOE

Cartus Executive SVP, Global Talent Mobility, EMEA & APAC

MovePro360® offers clients a comprehensive view of their entire relocation program while integrating data from key suppliers—a true single source of truth.

Built from the ground up to provide the industry’s first holistic client experience, Cartus' centralized mobility hub features:

  • Solution-focused design thinking

  • Cloud- and API-based framework

  • Comprehensive program snapshot

  • Predictive business logic

  • Real-time, multichannel access

  • User-driven innovation and iteration

  • Integrated core/flex functionality (see: Benefits Builder)

For more information, visit MovePro360®

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MovePro360® and other technology advancements will improve the user experience for our employees.

Alexandra von Springer

SHELL | US Policy Advisor

Cartus’ Leading Edge Analytics Practice, LEAP, leverages the power of predictive analytics to improve relocation outcomes for our clients and their employees. Due to our high volume of moves and the number of years we have been providing relocation services, no other relocation company has the vast data repository required for true predictive analytics.

For the first time in the relocation industry, predictive analytics will allow us to more accurately forecast outcomes of budget and policy decisions on behalf of our clients. Specifically, LEAP offers the following key benefits:

  • Improved cost forecasting

  • Higher employee satisfaction

  • Increased program efficiency and employee productivity

Cartus' dedicated procurement and compliance team continually sources and benchmarks fees. We procure services on a rotational basis with our suppliers to ensure all networks regularly compete in a formal bid process. We then leverage our volume to ensure our clients get the best price and quality equation. We also benchmark rates to ensure our services are appropriately priced across the globe. Suppliers are motivated to place their best employees on our account, preserving the leading service and most competitive rate requirements to earn access to Cartus’ volume.

For a holistic overview of the Cartus Supply Chain Management value proposition, please visit Supply Chain Management

Cartus’ account management strategy and customer support philosophy are centered around exceptional customer service—our people are passionate about supporting your company and your relocating employees. We listen to your needs and partner with you to develop solutions that exceed your expectations. Since we take the time to understand your business strategies, objectives, and culture, we continually provide recommendations to support your relocation goals.

This same philosophy applies to customer support: our consultants are highly committed to customer service, understanding their impact on each relocating family. They listen and understand each employee’s relocation needs and help guide them through their relocation journey. Your employees can access innovative, intuitive technology tools to simplify necessary transactions. However, we never forget the importance of personalized attention, which is why the Cartus consultant is consistently there for guidance whenever the relocating employee needs it.

Seeking to provide more excellent value to our clients, we continually invest in our ability to serve you—expanding our capabilities, accessing new markets, and creating new technologies. We have the experience and capability to guide you through complex scenarios with confidence and high-touch service. Our top priorities are taking care of your people, eliminating surprises, simplifying your job, and bringing optimal efficiency to your program.

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Our leadership and account management team at Cartus is superb. Thank you to the team for the amazing partnership through the years. It is because of the team that we are able to provide such great experiences to our relocatees at Biogen and foster a best-in-class mobility program. Overall, superb collaboration with the team and am pleased and proud to have Cartus representing our mobility function.

Alissa Dunne

BIOGEN | Associate Director of Global Mobility

Our digital ecosystem boasts an extensive library of application programming interfaces (APIs), which we are continually expanding to include new partners, interfaces, and additional features and functions to ensure that we can seamlessly integrate with the software solutions our clients are already using. Our web services are constructed using a proven framework, which provides secure transmission, strong access controls, high data quality, and fast performance.

Cartus reporting is secure yet accessible, easy to use, and flexible. We provide options for multiple delivery methods and formats, including setting up reports on your own schedule, every client has access to a year-over-year and month-YTD dashboard with key program statistics, and the ability to drill through to more detail. Each report has multiple options to select from such as date ranges, business divisions, move types, custom data items, and highly detailed outputs. Formats to choose from include HTML, PDF, and Excel. Reports can also be posted on CartusOnline or emailed to your mobility professionals.

The Cartus Executive Advantage offering is a fully customizable program for your VIPs supported by a dedicated team available 24/7. Cartus’ Premier Executive team is comprised of our most tenured and accomplished consultants. With an average of 20 years of relocation experience and focus on executive moves, this elite team manages every relocation consideration for your VIP while meticulously considering your culture and the executive’s one-of-a-kind needs and family situation. Because of their extensive experience solving complex relocation challenges, your executive’s consultant anticipates needs, proactively manages expectations, and has the autonomy to move things forward to keep your executive fully productive in their new role. This allows the consultant to review and determine the best course of action to ensure a smooth transition and the elimination of roadblocks.

Understanding the demands and busy schedule of your executive, the consultant works to alleviate administrative burdens by assisting with the completion of required documents and expense reports, working with the executive’s administrative assistant, as well as their spouse/partner, to manage critical elements of the move.

Behind the scenes, the executive consultant manages every level of detail and constantly communicates with internal teams and our supplier partners. They manage the flow of information through Cartus and significantly reduce multiple touchpoints for the executive.

The consultant is available 24/7/365 and, most importantly, at the convenience of your executive. This access is not limited to the consultant. Our internal support teams and supplier partners are also accessible 24/7/365, as everyone understands the urgency needed to support this level of move and the criticality of getting things done when the executive needs them completed.

Cartus has decades of experience supporting the unique compliance considerations for government agencies and contractors, including a thorough understanding of the requirements involved in identifying, segregating, and reporting unallowable relocation costs. Cartus will ensure the correct application of the FAR Part 31 Cost Principles on relocation expenses (FAR 31.205-35) and travel expenses (FAR 31.205-46)

Our Government Contract Cost Accounting Compliance Program includes:

  • Independent audits by an outside audit firm to ensure our staff is applying proper coding to allowable expenses

  • Clarification and interpretation of FAR

  • Comprehensive employee training program for relocation accounting analysts

  • Real-time support through the issuance of regulatory updates and allowability position papers

As a government contractor, Cartus understands the challenges of contract compliance and the importance of administering all programs according to the statement of work within the awarded contract. To manage adherence to compliance guidelines, the implementation contains a customized format that includes a thorough review for confirmation of processes, resources, policy interpretation, and required reporting parameters. Automated milestones, checkpoints, and transparent reporting are established to ensure procedures are adhered to and cross-referenced with current regulations. This is a standardized part of Cartus’ implementation and is customized specifically to the government-contracting needs of each client.

Cartus helps our clients select the most efficient authorization process and form(s) that align with their business practices and meet their process, compliance, and reporting needs. The immediate benefit of an online authorization is the wealth of options available: A mobility manager can enter an authorization and approve it directly to Cartus, or your company can build a progressive pre-approval path aligned to how your workflow advances. Our workflow allows you to define who can view, contribute, and modify the authorization and see where it is in the process chain—all the way to the final approver.

By connecting with clients and suppliers through our secure Restful APIs, Cartus can both receive and provide real-time access to the vital enterprise data that drives your business—whether that’s integrating directly with clients to submit new authorizations, updating employee demographic data, or integrating with the down-line suppliers tasked with delivering services to your valued employees.

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All our integrations are great and really help overall process flows!

Michelle Keech

BIOGEN | Senior Director, Talent Mobility

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spotlights

Check out a few of the innovative, in-house solutions we offer to help our clients and their relocating employees address some of the most pressing mobility challenges and opportunities they face today. 

connect with us to start building meaningful employee relocation experiences today