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relocating employee solutions

“employee experience” is more than a buzzword to us—it’s our passion and our purpose

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Working with Cartus as a trusted guide allows you and your employees to focus on your core business while taking advantage of our global experience, investment in technology, and relationships with the best networks in the world. 

Available across the globe and around the clock, our experts become an extension of your team. Your relocating employees receive personalized assistance through a single point of accountability—their Cartus consultant—guiding them every step of the way, minimizing stress, and enabling them to remain productive during their move. Your Cartus account manager partners with your HR and mobility team to oversee all program management, provide consultative policy advice, and deliver industry-exclusive thought leadership to simplify your job, optimize your results, and enhance the employee experience

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The Cartus team is always responsive and looks for innovative ways to meet our needs. They are resourceful and partner at all levels to ensure our employees are safe and have a positive experience. 

THE BOEING COMPANY

Michael Clark | Senior Manager, Relocations and Assignments

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services with a smile :-) relocating employee solutions

A local destination services provider (DSP) conducts a pre-arrival phone consultation and provides a face-to-face review of customized area information regarding housing, cost of living, schooling, local climate, and area-specific highlights. The DSP also coordinates an accompanied familiarization tour and area overview to include areas of interest and neighborhoods, school system/options, viewings of sample housing options, recreation, shopping, commuting, and transportation.

With the launch of our 24/7 online experience, Cartus brings an elevated user experience to its APAC destination services clients and their relocating employees, helping them to settle into their new location with less hassle and more efficiency. In partnership with RelocationOnline, Cartus' new destination services digital environment offers high-tech service through a mobile-friendly digital platform connecting the Cartus Destination Services team to the relocating employee seamlessly.

single source solution

The platform offers a single, organized solution to access essential host location information customized based on users’ requirements, such as home finding, schooling needs, and local market practices. It also safeguards all communications and personal information in a secure and compliant environment.

expert guidance

Paired with expert guidance from a dedicated Cartus consultant, the digital environment enables seamless collaboration for each service milestone throughout the entire destination service program. The platform supports tracking and status updates and real-time communications between the consultant, Cartus’ screened local service suppliers, and the assignee.

APAC availability

Available to assignees relocating in and around Singapore and China, including Hong Kong, the destination services digital environment will complement Cartus’ industry-leading services through more robust experiences and better outcomes for clients and their employees.

Facing an increasingly complex workplace, HR and mobility managers must take on new obstacles and navigate within ever-changing regulations that can be challenging to track. Through our end-to-end service delivery and automated, cloud-based solution, Cartus manages your organization’s distributed workforces and extended business travelers to identify permanent establishment, immigration, payroll, and other compliance risks.

This solution combines white-glove service and in-depth policy expertise and analysis with innovative technology for a holistic approach to managing relocation, tax, and compliance risks while offering:

  • Data collation and analytics

  • Solution design and implementation

  • Risk assessment and reporting

  • Program impact analysis and process refinement

creating value for clients From data collection to risk determination to program impact analysis, Cartus manages the wing-to-wing process so clients and their employees can focus on their core work and avoid a lengthy learning curve. This solution provides best-in-class technology and, when combined with Cartus’ service excellence, is unparalleled in the market.

With this new solution, Cartus supports clients with the following:

  • Identifying employee footprint and travel activity

  • Calculation of international and domestic withholding apportionment

  • City jurisdiction reporting to identify tax liability reduction opportunities

  • Managing permanent establishment

  • Schengen compliance

  • Pre-trip assessments

  • Immigration fulfillment

  • Comprehensive reporting and analysis

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After assessing different compliance automation solutions in the marketplace, we recognized that Topia Compass was far and away the best match for our clients. Together, we believe we can help clients seamlessly yet confidently mitigate the risks of business travel and a distributed workforce while maximizing the many benefits for sustained business growth, talent retention, and strategic agility.

DAVID PASCOE

Cartus Executive SVP, Global Talent Mobility, EMEA & APAC

Cartus’ approach to domestic household goods shipping management leverages our volume with the major van lines and leading independent carriers. These relationships provide a mutually beneficial relationship in which our movers agree to aggressive rates and terms.Cartus Household Goods services offer:

  • Competitive pricing

  • First-in-line service from the best drivers

  • Preferred scheduling during peak season times

  • Transit-time commitments to reduce expenses associated with interim housing costs

Our approach creates guaranteed capacity for Cartus move volume any time of year.

auto transport

For domestic U.S., intra-Canada, and Canadian cross-border moves, vehicles may be booked on an open or enclosed transport carrier, depending on client policy. For security, each vehicle is locked with wheel boots and, depending on the make/model, may also be chained by tow hooks. If access to the destination residence is restricted or not conducive to loading directly to a car carrier or van, vehicles may be picked up via flatbed service and transported to a facility for safe loading.

pet transport

We offer services that meet pet owners' potential needs, including consultation, door-to-door transportation, securing import permits, insurance, and making arrangements for quarantine.

high-value items

Our commitment to safely handling your employee’s household goods begins with packing. Suppliers must adhere to established standards, and they must measure claim results with each provider every month to ensure a quality employee experience while minimizing claims.

MicroMove small shipment solutions

We introduced the MicroMove program for the U.S. Domestic market as an industry-exclusive solution. MicroMove offers:

  • Faster transit times

  • Fewer claims

  • Exact day delivery for customers with smaller shipments

  • Potential translation of cost savings to clients

Cartus Intercultural & Language Solutions is a leading global talent development business practice. We provide relocating and non-relocating individuals and groups with innovative, technology-enabled, flexible coaching and training programs to strengthen individual competencies and organizational capabilities to enhance global business performance. With over 30 years of industry experience, we bring local expertise with a global reach, a commitment to quality, and service excellence—achieving 99% learner satisfaction year over year.

Cartus Intercultural & Language Solutions combines consultative coaching and personalized performance support within a digital learning environment, providing your global talent with expert guidance to develop the skills and mindset required to be most effective in diverse, multicultural settings. Our clients have selected Cartus to ensure their global talent population is supported and prepared to engage and perform as they transition to working—and often living—in different cultural and linguistic environments and to create more inclusive and culturally intelligent organizations that compete more effectively in a global context.

intercultural services

Support the success of an international assignment for your company, the assignee, and their family by identifying employee and family competencies and readiness for an assignment abroad, then ease their adjustment and enable their success from the outset of their assignment to its conclusion. Our personalized Cross-Cultural Coaching programs ensure that your employees have the knowledge, insight, and guidance to develop skills to perform more effectively in different cultural surroundings and manage the transition for themselves and their families. Cartus offers assignment-related intercultural programs across the globe and in multiple languages. Specific services include Candidate Assessment and Assignment Readiness; Cross-Cultural Coaching for Assignees and their Spouse/Partner; specialized programs for children; and Repatriation Coaching to support your returning assignees and your return on investment.

global leadership and team development

Cartus’ Global Leadership & Team Development Solutions provide your organization, teams, and leaders with the knowledge, insights, and tools to build intercultural awareness, gain skills to bridge cultural gaps and establish trusting relationships, and maximize your organization’s potential to compete in a complex global business environment. We offer a wide range of leadership and team development solutions to assist your organization in understanding cultural and cross-cultural influences on your business, on leadership, and on multicultural team performance, and to support skills development to ensure greater global business success—these include programs to develop global agility and leverage the cultural diversity of your workforce; country-specific business briefings to increase awareness of the cultural styles and preferences of specific countries or cultures; and global leadership coaching to enable your leaders to more successfully lead across cultures.

language solutions

Language training is integral to success in an international setting and critical to building an inclusive work environment where the voice of all of your global talent is heard. Cartus specializes in preparing learners to thrive in a second language immersion setting, which is different from building long-term skills. As such, our programs focus on just-in-time preparation for high-priority communication tasks in the second language as defined by each learner, not on driving through pre-set material. Programs are designed to meet the specific needs of international assignees, family members, business travelers, and other non-relocating individuals – to build their confidence for communicating, building relationships, and preparing them for success in new environments. Through our global network of language coaches, we ensure training capability for nearly all local languages around the world. Our comprehensive language training includes general language skill development, Business English, and advanced Global Business Communication Coaching programs, such as business writing, presentation skills coaching, and accent modification. Our distinctive, highly tailored learner-centered and coach-facilitated training is focused on real-life language goals, available both in person and online.

digital reach

Amplifying the reach of our industry-leading global talent development solutions, our newest coaching delivery innovation uses a digital learning environment to transform the customer experience. Through our Intercultural & Language Solutions, Cartus guides employees as they travel and relocate to new destinations and coaches them through some of the most important transitions of their careers and personal lives. With our enriched digital learning environment, Intercultural & Language Solutions caters to each individual with a more engaging, tailored experience to ensure each feels connected to their personal learning path and professional goals.

Cartus’ worldwide household goods shipment program provides you and your assignees with a comprehensive, personal, one-stop source to control costs, significantly reduce administrative tasks, and eliminate many complications associated with international moves. Through our patented eProcurement tool (a global household goods traffic-lane pricing model) and expert move counseling, you and your assignees receive the technical knowledge and expertise to make a smooth transition to locations worldwide.

Our International Freight Forwarding service includes the following:

  • Employee counseling and advocacy

  • Ongoing communication and shipment monitoring

  • ISO-certified supplier selection and management

  • Replacement value insurance and claims administration

  • Audit and payment of carrier invoices

  • Cost and service performance reporting

auto transport

For international moves, cars may be shipped in a steamship line container with the household goods or shipped via Roll-On Roll-Off service (Ro-Ro). Cars are transported on ships and ferries designed to carry wheeled cargo, such as automobiles, trucks, semi-trailer trucks, trailers, or railroad cars. These special ships allow the vehicle to be driven on and off and have unique decks enclosed in much the same way as a multi-story parking garage.

pet transport

We offer services that meet pet owners' potential needs, including consultation, door-to-door transportation, securing import permits, insurance, and making arrangements for quarantine.

high-value items

Our focus on properly handling your employee’s high-value household goods begins with the packing process. Suppliers must adhere to established standards and measure claim results with each provider every month to ensure a focus on the quality of the employee experience and minimizing claims.

Cartus' dedicated procurement and compliance team continually sources and benchmarks fees. We procure services on a rotational basis with our suppliers to ensure all networks regularly compete in a formal bid process. We then leverage our volume to ensure our clients get the best price and quality equation. We also benchmark rates to ensure our services are appropriately priced across the globe. Suppliers are motivated to place their best employees on our account, preserving the leading service and most competitive rate requirements to earn access to Cartus’ volume.

For a holistic overview of the Cartus Supply Chain Management value proposition, please visit Supply Chain Management

Cartus’ account management strategy and customer support philosophy are centered around exceptional customer service—our people are passionate about supporting your company and your relocating employees. We listen to your needs and partner with you to develop solutions that exceed your expectations. Since we take the time to understand your business strategies, objectives, and culture, we continually provide recommendations to support your relocation goals.

This same philosophy applies to customer support: our consultants are highly committed to customer service, understanding their impact on each relocating family. They listen and understand each employee’s relocation needs and help guide them through their relocation journey. Your employees can access innovative, intuitive technology tools to simplify necessary transactions. However, we never forget the importance of personalized attention, which is why the Cartus consultant is consistently there for guidance whenever the relocating employee needs it.

Seeking to provide more excellent value to our clients, we continually invest in our ability to serve you—expanding our capabilities, accessing new markets, and creating new technologies. We have the experience and capability to guide you through complex scenarios with confidence and high-touch service. Our top priorities are taking care of your people, eliminating surprises, simplifying your job, and bringing optimal efficiency to your program.

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Our leadership and account management team at Cartus is superb. Thank you to the team for the amazing partnership through the years. It is because of the team that we are able to provide such great experiences to our relocatees at Biogen and foster a best-in-class mobility program. Overall, superb collaboration with the team and am pleased and proud to have Cartus representing our mobility function.

Alissa Dunne

BIOGEN | Associate Director of Global Mobility

A local destination services provider (DSP) conducts a pre-arrival phone consultation and provides a face-to-face review of customized area information regarding housing, cost of living, schooling, local climate, and area-specific highlights. The DSP also coordinates an accompanied familiarization tour and area overview to include areas of interest and neighborhoods, school system /options, viewings of example housing options, recreation, shopping, commuting, and transportation.

Cartus coordinates airport pickup with a limo/car driver to transport the relocating employee (and family) to temporary housing (or hotel).

Cartus coordinates airport pickup with a limo/car driver to transport the relocating employee (and family) to temporary housing (or hotel).

The consultant, working with our compensation analysts and your preferred cost-of-living supplier, coordinates cost projections for assignees who are considering or have accepted an assignment. Estimates include the calculation of assignment costs, hypothetical taxes, cost-of-living differentials, living accommodations (temporary housing, rentals, home, etc.), and all other related costs.

This program—a cost-effective alternative to a full home buyout program—takes advantage of the relocating employee’s ability and motivation to find a buyer and provides our clients with additional tax protection.

To help your organization and your candidates make an informed decision about the impact of relocation before an offer of employment, our Web management tool is customized to your policy benefits. The tool allows for the calculation of financial considerations, streamlines the process to convert candidates to employees, generates a candidate-specific benefits summary to accompany offer letters, and allows for customized third-party recruiter access to authorize candidate files.

The Vehicle Services – Rental Services program is designed to solve your assignees’ long-term rental car needs. The monthly fee program offers an assignee cost savings of up to 50 percent on the best corporate rates available. Additionally, Vehicle Services’ rates include insurance coverage and are available in over 150 countries.

A full-service, low-cost car rental program through ReadyDrive helps relocating employees acquire vehicles for 30 days or more in the United States or Canada.

Cartus oversees the home closing, reimburses your employee for all allowable expenses, and invoices the client.

Our specialized program provides expert guidance to your assignee and their family, relative to the cumbersome tasks associated with leaving the host country at the end of an international assignment.

Our program helps find and place family dependents in a school that meets each child’s unique profile.

The Cartus Executive Advantage offering is a fully customizable program for your VIPs supported by a dedicated team available 24/7. Cartus’ Premier Executive team is comprised of our most tenured and accomplished consultants. With an average of 20 years of relocation experience and focus on executive moves, this elite team manages every relocation consideration for your VIP while meticulously considering your culture and the executive’s one-of-a-kind needs and family situation. Because of their extensive experience solving complex relocation challenges, your executive’s consultant anticipates needs, proactively manages expectations, and has the autonomy to move things forward to keep your executive fully productive in their new role. This allows the consultant to review and determine the best course of action to ensure a smooth transition and the elimination of roadblocks.

Understanding the demands and busy schedule of your executive, the consultant works to alleviate administrative burdens by assisting with the completion of required documents and expense reports, working with the executive’s administrative assistant, as well as their spouse/partner, to manage critical elements of the move.

Behind the scenes, the executive consultant manages every level of detail and constantly communicates with internal teams and our supplier partners. They manage the flow of information through Cartus and significantly reduce multiple touchpoints for the executive.

The consultant is available 24/7/365 and, most importantly, at the convenience of your executive. This access is not limited to the consultant. Our internal support teams and supplier partners are also accessible 24/7/365, as everyone understands the urgency needed to support this level of move and the criticality of getting things done when the executive needs them completed.

Services include auditing expense reports and supplier invoices to client-specific policies, payment of benefits, U.S. tax calculations and wage reporting, tax firm reporting, and additional cost and management reporting on all captured data.

Cartus’ Expense Management services reduce client administrative burdens without reducing client financial or operational control. Cartus provides comprehensive expense administration, including compliance audits, tax reporting, and management reporting. Multiple oversight checkpoints within Cartus’ expense management and reporting system provide accurate and clean data.

Providing timely and efficient expense management services is a significant differentiator for Cartus. We ensure that your employees are paid quickly and correctly in accordance with your program’s guidelines.

Cartus has developed a fully integrated global relocation accounting system to serve hundreds of clients, processing between $2-4 billion in annual disbursements. Our staff can audit receipts in many languages and currencies and support your specific policies and exception management procedures.

Not only do we provide timely, accurate service, but we also work to make the process easy for your transferring employees. Your employees can submit expense reports in hard copy or via their device of choice for speedy payment within two business days.

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The team has done a great job learning our program and has quickly learned how we like to manage the program to ensure a best-in-class experience for our employees while looking to control costs. Thank you for all your efforts.

Anna Ciri

TEXTRON | US Relocation Program Manager

Cartus provides furniture rental from a number of different suppliers. Typical services include

  • Entire furnishing: bedding, towels, cutlery, pots, beds, sofas, dining tables etc.

  • Partial furnishing: Large items such as beds, sofas and dining tables

  • Delivery of furniture and timely removal of furniture in line with your employee’s needs

Our in-house consultants will coordinate the services with a furniture supplier. Our large volume which enables us to have favorable conditions with local furniture suppliers.

Relocating employees receive professional counseling and management from their personal Cartus consultant and broker network agent to assist in the overall home-finding and settling-in process.

Our structured program offers country information and personal guidance in locating a home where we organize and execute a move by accompanying your relocating employee or coordinating the entire home-finding process.

Cartus offers a variety of approaches to help your assignees successfully market and sell their departure properties. Available programs vary by country and local regulations but may include marketing assistance and home buyout programs.