departure
services
support their departure from their home location, whether they’ll be back in three months, three years, or just shy of never
Working with Cartus as a trusted guide allows you and your employees to focus on your core business while taking advantage of our global experience, investment in technology, and relationships with the best networks in the world.
Available across the globe and around the clock, our experts become an extension of your team. Your relocating employees receive personalized assistance through a single point of accountability—their Cartus consultant—guiding them every step of the way, minimizing stress, and enabling them to remain productive during their move. Your Cartus account manager partners with your HR and mobility team to oversee all program management, provide consultative policy advice, and deliver industry-exclusive thought leadership to simplify your job, optimize your results, and enhance the employee experience
I feel my Cartus Team is very responsive to requests, communicates well, and keeps me informed properly.
EQUINOR US OPERATIONS LLC
Scott Steiger | Director, Human Resources/Strategic HR Business Partner
services with a smile 🙂
departure services
global tax gross-up solution
Cartus’ Global Tax Gross-up Solution is a shadow payroll service, enabling wing-to-wing support for global compensation programs while ensuring ongoing and accurate tax compliance.
It’s a one-of-a-kind tool – powered by Certino’s innovative technology – that places Cartus as the direct initiator, communicator, and payment facilitator of assignment tax-related deliverables.
Through this holistic offering, programs can expect precise and timely tax calculations; evolvement with laws; and reduction in third-party hand-offs. It’s an industry first and promises an overall smoother process through:
- Full or partial gross-up compensation (net to gross);
- Configurable data formats, including descriptions and instructions;
- Home and host calculations for intra-country, inbound, and outbound employees;
- Reporting on taxable expenses, wages, and all employee/ employer payroll tax liabilities;
- Seamless implementation
- Tax position discussions by country;
- Suggested default positions in the calculator.
distributed workforce solutions
Facing an increasingly complex workplace, HR and mobility managers must take on new obstacles and navigate within ever-changing regulations that can be challenging to track. Through our end-to-end service delivery and automated, cloud-based solution, Cartus manages your organization’s distributed workforces and extended business travelers to identify permanent establishment, immigration, payroll, and other compliance risks.
This solution combines white-glove service and in-depth policy expertise and analysis with innovative technology for a holistic approach to managing relocation, tax, and compliance risks while offering:
Data collation and analytics
Solution design and implementation
Risk assessment and reporting
Program impact analysis and process refinement
From data collection to risk determination to program impact analysis, Cartus manages the wing-to-wing process so clients and their employees can focus on their core work and avoid a lengthy learning curve. This solution provides best-in-class technology and, when combined with Cartus’ service excellence, is unparalleled in the market.
With this new solution, Cartus supports clients with the following:
Identifying employee footprint and travel activity
Calculation of international and domestic withholding apportionment
City jurisdiction reporting to identify tax liability reduction opportunities
Managing permanent establishment
Schengen compliance
Pre-trip immigration and tax assessments
Immigration fulfillment
Comprehensive reporting and analysis
Automation of requests, reviews, approvals, and management of remote workers
After assessing different compliance automation solutions in the marketplace, we recognized that Topia Compass was far and away the best match for our clients. Together, we believe we can help clients seamlessly yet confidently mitigate the risks of business travel and a distributed workforce while maximizing the many benefits for sustained business growth, talent retention, and strategic agility.
DAVID PASCOE
household goods moving services
Cartus’ approach to domestic household goods shipping management leverages our volume with the major van lines and leading independent carriers. These relationships provide a mutually beneficial relationship in which our movers agree to aggressive rates and terms.Cartus Household Goods services offer:
Competitive pricing
First-in-line service from the best drivers
Preferred scheduling during peak season times
Transit-time commitments to reduce expenses associated with interim housing costs
Our approach creates guaranteed capacity for Cartus move volume any time of year.
auto transport
For domestic U.S., intra-Canada, and Canadian cross-border moves, vehicles may be booked on an open or enclosed transport carrier, depending on client policy. For security, each vehicle is locked with wheel boots and, depending on the make/model, may also be chained by tow hooks. If access to the destination residence is restricted or not conducive to loading directly to a car carrier or van, vehicles may be picked up via flatbed service and transported to a facility for safe loading.
pet transport
We offer services that meet pet owners’ potential needs, including consultation, door-to-door transportation, securing import permits, insurance, and making arrangements for quarantine.
high-value items
Our commitment to safely handling your employee’s household goods begins with packing. Suppliers must adhere to established standards, and they must measure claim results with each provider every month to ensure a quality employee experience while minimizing claims.
MicroMove small shipment solutions
We introduced the MicroMove program for the U.S. Domestic market as an industry-exclusive solution. MicroMove offers:
Faster transit times
Fewer claims
Exact day delivery for customers with smaller shipments
Potential translation of cost savings to clients
intercultural and language solutions
Cartus Intercultural & Language Solutions is a leading global talent development business practice. We provide relocating and non-relocating individuals and groups with innovative, technology-enabled, flexible coaching and training programs to strengthen individual competencies and organizational capabilities to enhance global business performance. With over 30 years of industry experience, we bring local expertise with a global reach, a commitment to quality, and service excellence—achieving 99% learner satisfaction year over year.
Cartus Intercultural & Language Solutions combines consultative coaching and personalized performance support within a digital learning environment, providing your global talent with expert guidance to develop the skills and mindset required to be most effective in diverse, multicultural settings. Our clients have selected Cartus to ensure their global talent population is supported and prepared to engage and perform as they transition to working—and often living—in different cultural and linguistic environments and to create more inclusive and culturally intelligent organizations that compete more effectively in a global context.
intercultural services
Support the success of an international assignment for your company, the assignee, and their family by identifying employee and family competencies and readiness for an assignment abroad, then ease their adjustment and enable their success from the outset of their assignment to its conclusion. Our personalized Cross-Cultural Coaching programs ensure that your employees have the knowledge, insight, and guidance to develop skills to perform more effectively in different cultural surroundings and manage the transition for themselves and their families. Cartus offers assignment-related intercultural programs across the globe and in multiple languages. Specific services include Candidate Assessment and Assignment Readiness; Cross-Cultural Coaching for Assignees and their Spouse/Partner; specialized programs for children; and Repatriation Coaching to support your returning assignees and your return on investment.
global leadership and team development
Cartus’ Global Leadership & Team Development Solutions provide your organization, teams, and leaders with the knowledge, insights, and tools to build intercultural awareness, gain skills to bridge cultural gaps and establish trusting relationships, and maximize your organization’s potential to compete in a complex global business environment. We offer a wide range of leadership and team development solutions to assist your organization in understanding cultural and cross-cultural influences on your business, on leadership, and on multicultural team performance, and to support skills development to ensure greater global business success—these include programs to develop global agility and leverage the cultural diversity of your workforce; country-specific business briefings to increase awareness of the cultural styles and preferences of specific countries or cultures; and global leadership coaching to enable your leaders to more successfully lead across cultures.
language solutions
Language training is integral to success in an international setting and critical to building an inclusive work environment where the voice of all of your global talent is heard. Cartus specializes in preparing learners to thrive in a second language immersion setting, which is different from building long-term skills. As such, our programs focus on just-in-time preparation for high-priority communication tasks in the second language as defined by each learner, not on driving through pre-set material. Programs are designed to meet the specific needs of international assignees, family members, business travelers, and other non-relocating individuals – to build their confidence for communicating, building relationships, and preparing them for success in new environments. Through our global network of language coaches, we ensure training capability for nearly all local languages around the world. Our comprehensive language training includes general language skill development, Business English, and advanced Global Business Communication Coaching programs, such as business writing, presentation skills coaching, and accent modification. Our distinctive, highly tailored learner-centered and coach-facilitated training is focused on real-life language goals, available both in person and online.
digital reach
Amplifying the reach of our industry-leading global talent development solutions, our newest coaching delivery innovation uses a digital learning environment to transform the customer experience. Through our Intercultural & Language Solutions, Cartus guides employees as they travel and relocate to new destinations and coaches them through some of the most important transitions of their careers and personal lives. With our enriched digital learning environment, Intercultural & Language Solutions caters to each individual with a more engaging, tailored experience to ensure each feels connected to their personal learning path and professional goals.
Cartus Cross-Cultural Coaching is a great opportunity to learn more about the culture and respect the differences between the countries and way of living and doing business.
RENATA ANDRADE
Health & Wellness Innovation Director | Tate & Lyle
international freight forwarding and moving services
Cartus’ worldwide household goods shipment program provides you and your assignees with a comprehensive, personal, one-stop source to control costs, significantly reduce administrative tasks, and eliminate many complications associated with international moves. Through our patented eProcurement tool (a global household goods traffic-lane pricing model) and expert move counseling, you and your assignees receive the technical knowledge and expertise to make a smooth transition to locations worldwide.
Our International Freight Forwarding service includes the following:
Employee counseling and advocacy
Ongoing communication and shipment monitoring
ISO-certified supplier selection and management
Replacement value insurance and claims administration
Audit and payment of carrier invoices
Cost and service performance reporting
auto transport
For international moves, cars may be shipped in a steamship line container with the household goods or shipped via Roll-On Roll-Off service (Ro-Ro). Cars are transported on ships and ferries designed to carry wheeled cargo, such as automobiles, trucks, semi-trailer trucks, trailers, or railroad cars. These special ships allow the vehicle to be driven on and off and have unique decks enclosed in much the same way as a multi-story parking garage.
pet transport
We offer services that meet pet owners’ potential needs, including consultation, door-to-door transportation, securing import permits, insurance, and making arrangements for quarantine.
high-value items
Our focus on properly handling your employee’s high-value household goods begins with the packing process. Suppliers must adhere to established standards and measure claim results with each provider every month to ensure a focus on the quality of the employee experience and minimizing claims.
MovePro360® (centralized mobility hub)
MovePro360® offers clients a comprehensive view of their entire relocation program while integrating data from key suppliers—a true single source of truth.
Built from the ground up to provide the industry’s first holistic client experience, Cartus’ centralized mobility hub features:
Solution-focused design thinking
Cloud- and API-based framework
Comprehensive program snapshot
Predictive business logic
Real-time, multichannel access
User-driven innovation and iteration
Integrated core/flex functionality (see: Benefits Builder)
For more information, visit MovePro360®
MovePro360® and other technology advancements will improve the user experience for our employees.
Alexandra von Springer
SHELL | US Policy Advisor
predictive analytics
Cartus’ Leading Edge Analytics Practice, LEAP, leverages the power of predictive analytics to improve relocation outcomes for our clients and their employees. Due to our high volume of moves and the number of years we have been providing relocation services, no other relocation company has the vast data repository required for true predictive analytics.
For the first time in the relocation industry, predictive analytics will allow us to more accurately forecast outcomes of budget and policy decisions on behalf of our clients. Specifically, LEAP offers the following key benefits:
Improved cost forecasting
Higher employee satisfaction
Increased program efficiency and employee productivity
supply chain management
Cartus’ dedicated procurement and compliance team continually sources and benchmarks fees. We procure services on a rotational basis with our suppliers to ensure all networks regularly compete in a formal bid process. We then leverage our volume to ensure our clients get the best price and quality equation. We also benchmark rates to ensure our services are appropriately priced across the globe. Suppliers are motivated to place their best employees on our account, preserving the leading service and most competitive rate requirements to earn access to Cartus’ volume.
For a holistic overview of the Cartus Supply Chain Management value proposition, please visit Supply Chain Management
account management partnership
Cartus’ account management strategy and customer support philosophy are centered around exceptional customer service—our people are passionate about supporting your company and your relocating employees. We listen to your needs and partner with you to develop solutions that exceed your expectations. Since we take the time to understand your business strategies, objectives, and culture, we continually provide recommendations to support your relocation goals.
This same philosophy applies to customer support: our consultants are highly committed to customer service, understanding their impact on each relocating family. They listen and understand each employee’s relocation needs and help guide them through their relocation journey. Your employees can access innovative, intuitive technology tools to simplify necessary transactions. However, we never forget the importance of personalized attention, which is why the Cartus consultant is consistently there for guidance whenever the relocating employee needs it.
Seeking to provide more excellent value to our clients, we continually invest in our ability to serve you—expanding our capabilities, accessing new markets, and creating new technologies. We have the experience and capability to guide you through complex scenarios with confidence and high-touch service. Our top priorities are taking care of your people, eliminating surprises, simplifying your job, and bringing optimal efficiency to your program.
Our leadership and account management team at Cartus is superb. Thank you to the team for the amazing partnership through the years. It is because of the team that we are able to provide such great experiences to our relocatees at Biogen and foster a best-in-class mobility program. Overall, superb collaboration with the team and am pleased and proud to have Cartus representing our mobility function.
Alissa Dunne
api technology integrations
Our digital ecosystem boasts an extensive library of application programming interfaces (APIs), which we are continually expanding to include new partners, interfaces, and additional features and functions to ensure that we can seamlessly integrate with the software solutions our clients are already using. Our web services are constructed using a proven framework, which provides secure transmission, strong access controls, high data quality, and fast performance.
assignment cost projections and international budget and forecasting tool
The consultant, working with our compensation analysts and your preferred cost-of-living supplier, coordinates cost projections for assignees who are considering or have accepted an assignment. Estimates include the calculation of assignment costs, hypothetical taxes, cost-of-living differentials, living accommodations (temporary housing, rentals, home, etc.), and all other related costs.
buyer value option program (US only)
This program—a cost-effective alternative to a full home buyout program—takes advantage of the relocating employee’s ability and motivation to find a buyer and provides our clients with additional tax protection.
closing services
Cartus oversees the home closing, reimburses your employee for all allowable expenses, and invoices the client.
cost estimator and budget tool
This customized self-service tool reports on actual cost data per move versus the estimate. You can create a budget on a move to track the budget vs. actual costs. Estimates are prepared based on historical expenses for policy or move type.
data, analytics, and reporting
Cartus reporting is secure yet accessible, easy to use, and flexible. We provide options for multiple delivery methods and formats, including setting up reports on your own schedule.
data insights dashboard
Our data insights dashboard is one such Cartus tool that unlocks the power of business intelligence, allowing you to manage your mobility program with confidence. This self-service tool is designed to provide you with powerful and customizable insights and effortless analysis, anytime, anywhere.
benefits
Quick answers: Access dashboards instantly to get insights without delay.
Clear visuals: Advanced analytics and visuals make understanding data effortless.
Precise insights: Filter and slice data to pinpoint answers to specific questions.
Export flexibility: Easily export underlying data with additional relevant data elements.
Enhanced efficiency: Faster self-service reporting means more informed strategic decisions.
For more information about how Cartus’ technology tools and solutions can help take your mobility program to the next level, contact your Cartus representative or email us at cartussolutions@cartus.com.
departure program
Our specialized program provides expert guidance to your assignee and their family, relative to the cumbersome tasks associated with leaving the host country at the end of an international assignment.
executive support services (premier executive advantage)
The Cartus premier executive service offering is a fully customizable program for your VIPs supported by a dedicated team available 24/7. Cartus’ Premier Executive team is comprised of our most tenured and accomplished consultants. With an average of 20 years of relocation experience and focus on executive moves, this elite team manages every relocation consideration for your VIP while meticulously considering your culture and the executive’s one-of-a-kind needs and family situation. Because of their extensive experience solving complex relocation challenges, your executive’s consultant anticipates needs, proactively manages expectations, and has the autonomy to move things forward to keep your executive fully productive in their new role. This allows the consultant to review and determine the best course of action to ensure a smooth transition and the elimination of roadblocks.
Understanding the demands and busy schedule of your executive, the consultant works to alleviate administrative burdens by assisting with the completion of required documents and expense reports, working with the executive’s administrative assistant, as well as their spouse/partner, to manage critical elements of the move.
Behind the scenes, the executive consultant manages every level of detail and constantly communicates with internal teams and our supplier partners. They manage the flow of information through Cartus and significantly reduce multiple touchpoints for the executive.
The consultant is available 24/7/365 and, most importantly, at the convenience of your executive. This access is not limited to the consultant. Our internal support teams and supplier partners are also accessible 24/7/365, as everyone understands the urgency needed to support this level of move and the criticality of getting things done when the executive needs them completed.
expense management / administration
Services include auditing expense reports and supplier invoices to client-specific policies, payment of benefits, U.S. tax calculations and wage reporting, tax firm reporting, and additional cost and management reporting on all captured data.
expense management / administration
Cartus’ Expense Management services reduce client administrative burdens without reducing client financial or operational control. Cartus provides comprehensive expense administration, including compliance audits, tax reporting, and management reporting. Multiple oversight checkpoints within Cartus’ expense management and reporting system provide accurate and clean data.
Providing timely and efficient expense management services is a significant differentiator for Cartus. We ensure that your employees are paid quickly and correctly in accordance with your program’s guidelines.
Cartus has developed a fully integrated global relocation accounting system to serve hundreds of clients, processing between $2-4 billion in annual disbursements. Our staff can audit receipts in many languages and currencies and support your specific policies and exception management procedures.
Not only do we provide timely, accurate service, but we also work to make the process easy for your transferring employees. Your employees can submit expense reports in hard copy or via their device of choice for speedy payment within two business days.
The team has done a great job learning our program and has quickly learned how we like to manage the program to ensure a best-in-class experience for our employees while looking to control costs. Thank you for all your efforts.
Anna Ciri
government relocation
Cartus has decades of experience supporting the unique compliance considerations for government agencies and contractors, including a thorough understanding of the requirements involved in identifying, segregating, and reporting unallowable relocation costs. Cartus will ensure the correct application of the FAR Part 31 Cost Principles on relocation expenses (FAR 31.205-35) and travel expenses (FAR 31.205-46)
Our Government Contract Cost Accounting Compliance Program includes:
- Independent audits by an outside audit firm to ensure our staff is applying proper coding to allowable expenses
- Clarification and interpretation of FAR
- Comprehensive employee training program for relocation accounting analysts
- Real-time support through the issuance of regulatory updates and allowability position papers
As a government contractor, Cartus understands the challenges of contract compliance and the importance of administering all programs according to the statement of work within the awarded contract. To manage adherence to compliance guidelines, the implementation contains a customized format that includes a thorough review for confirmation of processes, resources, policy interpretation, and required reporting parameters. Automated milestones, checkpoints, and transparent reporting are established to ensure procedures are adhered to and cross-referenced with current regulations. This is a standardized part of Cartus’ implementation and is customized specifically to the government-contracting needs of each client.
home sale assistance
Cartus offers a variety of approaches to help your assignees successfully market and sell their departure properties. Available programs vary by country and local regulations but may include marketing assistance and home buyout programs.
home sale assistance
Cartus offers a variety of approaches to help your assignees successfully market and sell their departure properties. Available programs vary by country and local regulations but may include marketing assistance and home buyout programs.
international/expatriate assignment compensation services
Cartus’ International Assignment Compensation Services is a complex and critical group of services supporting your international transferees. International assignment financial issues require accuracy and speed to ensure that allowances and taxes are correctly administered and understood.
Cartus coordinates all aspects of an assignee’s global compensation, including cost estimates, compensation balance sheets, allowances, payroll updates, shadow payroll, year-end total compensation reporting, and ongoing communication with HR and your tax provider.
This comprehensive support allows your transferees to understand the components of their international compensation and provides you with the correct information to administer payroll and year-end tax functions for transferees.
lump sum support
For eligible employees, we are excited to introduce Cartus Connect—powered by LiveEasy. Cartus Connect is a full-service, turnkey solution that combines a comprehensive move and home management service with Cartus in-house services and partners to create a high-end experience for U.S. domestic transferees and international transferees relocating to the U.S. For life. Learn more at Cartus Connect
For other employees, Cartus integrates your lump sum benefits directly into our system, configuring each policy and program type to permit accurate calculation of each allowance. Cartus monitors and authorizes the lump sums as employees become eligible for these benefits. We can either disburse the funds on behalf of the company, or the information can be sent to your payroll department via electronic interface for payment to your employee. We retain all data for reporting purposes.
By making the disbursement, Cartus ensures the availability of funds to your employees when cash flow becomes a challenge during the relocation process. Lump sum payments can be issued within 24 hours of eligibility. If the allowance is not eligible for gross-up, Cartus withholds estimated taxes for the disbursement to eliminate any negative impact on your employee’s paycheck when the wages are reported to payroll.
marketing assistance
Cartus offers a 90-day Marketing Assistance and Closing Services program that gives assignees a marketing strategy and provides personal assistance in listing and selling the departure home.
marketing assistance and closing services
Cartus provides home sale assistance, marketing assistance and property management (vacant or occupied home) in multiple countries around the word. Backed by one of the industry’s largest real estate companies, Anywhere Real Estate Inc, Cartus offers a variety of approaches to help your assignees successfully market and sell or lease their departure properties. In countries supporting full home sale programs, and depending on your policy, we can offer to purchase the assignee’s home at market value and help your assignee locate a buyer at a higher price. If your assignee obtains a higher offer, we purchase the house and complete the sale to the buyer. If your assignee is unable to locate a buyer, Cartus purchases the home from your assignee and resells and closes the property. We also provide marketing assistance, property management, and closing assistance programs for relocating employees intending to repatriate after their assignment.
Availability of departure home programs varies by country. We utilize our local Cartus Global Network partners to ensure local expertise in the real estate market.
online authorization
Cartus helps our clients select the most efficient authorization process and form(s) that align with their business practices and meet their process, compliance, and reporting needs. The immediate benefit of an online authorization is the wealth of options available: A mobility manager can enter an authorization and approve it directly to Cartus, or your company can build a progressive pre-approval path aligned to how your workflow advances. Our workflow allows you to define who can view, contribute, and modify the authorization and see where it is in the process chain—all the way to the final approver.
By connecting with clients and suppliers through our secure Restful APIs, Cartus can both receive and provide real-time access to the vital enterprise data that drives your business—whether that’s integrating directly with clients to submit new authorizations, updating employee demographic data, or integrating with the down-line suppliers tasked with delivering services to your valued employees.
All our integrations are great and really help overall process flows!
Michelle Keech
BIOGEN | Senior Director, Talent Mobility
policy counseling
A Cartus consultant acts as the single point of coordination to provide an ongoing, comprehensive explanation and interpretation of the benefits offered to your employees defined by your policy. In addition, the consultant provides proactive guidance in coordinating all available provisions. We offer six months of telephone support through our local destination services providers (DSPs) to assist during settling-in—e.g., explaining bills, providing information on contractors, following up on move-in needs, etc.
policy counseling
A Cartus consultant acts as the single point of coordination to provide an ongoing, comprehensive explanation and interpretation of the benefits offered to your employees defined by your policy. In addition, the consultant provides proactive guidance in coordinating all available provisions. We offer six months of telephone support through our local destination services providers (DSPs) to assist during settling-in—e.g., explaining bills, providing information on contractors, following up on move-in needs, etc.
I am so appreciative of my Cartus team and all the work we have done together over the past year. I can’t say enough good things about the account management team, the consultants, and all the people who support our account. The communication, the execution, the program management—all excellent!
Lynn Rusczyk
RAYTHEON TECHNOLOGIES | Director, Total Rewards
pre-assignment counseling
Placing the right employee in the right position is paramount in today’s business climate. A vital component in that placement is the pre-decision process, from both the corporate and job candidate perspective, for managing your strategic goals.
For assignees who have accepted or are considering an international assignment, Cartus offers familiarization tours to identify potential communities, examine schooling options, and provide preliminary home viewing in the new country. Throughout the program, assignees will receive guidance in making well-informed decisions, allowing them to feel empowered and be in charge of their moves.
property management
Occupied and Vacant Home programs provide peace of mind to your relocating employees that their homes are properly maintained while on assignment.
property management
Occupied and Vacant Home programs are expertly designed to provide your relocating employees with the peace of mind that their homes are properly maintained while on international assignment.
short sale counseling
With this service, employees can negotiate a sale with the best chance of gaining lender approval to forgive a portion of the loan.
tax services
Cartus offers various tax services, including access to annual tax books, pre-move tax consulting, group move employee tax meetings, and tax return preparation are offered through our partnership with Ineo, LLC.
visa and immigration services
Services are available through our partnership with global providers and directly from Cartus offices in select locations. Components may include visas, work permits, and residence permits, as well as associated preparation of “legalized” vital statistics documents, passports, etc.
spotlights
Check out a few of the innovative, in-house solutions we offer to help our clients and their relocating employees address some of the most pressing mobility challenges and opportunities they face today.
connect with us to start building a meaningful employee relocation experience today
